Introduction to Management in the Hospitality Industry Review

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(More customer reviews)Ok I know that this sounds bad. But this book is really detailed. Which is good. The bad part is most of the detail is information repeated over and over. If they would just say what they need to say one time the book would not be so expensive and thick. I know that they could get rid of at least 100 pages because of all the repeated items in the book.

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Introduction to Management in the Hospitality Industry, Eighth Edition is the updated edition of the classic introductory textbook for those studying the subject.* Accompanied by NRAEF student workbook for use in its ProMgmt. certificate program* Offers a comprehensive treatment of the entire hospitality industry, thoroughly updated to reflect the latest trends in the hospitality, foodservice, and travel/tourism industries* Provides learning objectives, summaries, review questions, and key terms concepts.* Presents real-world case histories

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Hospitality Sales: A Marketing Approach Review

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(More customer reviews)I have to give this book a thumbs up. Real world examples. There are terms that are used throughout the book that are emphasized, and not relevanet to the real world. I have five years of Hospitality Marketing/CVB experience; I have been out of the business two years and this is an excellent refresher course.

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What It Takes to be a Leader in Hospitality Sales-Principles and Techniques for Success What's the key to success in today's competitive hospitality industry? Sales-the art and science of telling potential customers that you have the product they need, when they need it, and where, at a price that's right for them. Hospitality Sales: A Marketing Approach provides in-depth instruction based on the strategies of leading hospitality organizations. This comprehensive book introduces crucial sales and marketing concepts and describes how they apply to hospitality businesses and customers. An unparalleled teaching resource, this book:* Presents selling as the vital link between marketing and operations* Explains concepts and practices with clear, real-world examples* Explores sales management technology, from office automation and yield management technology to point-of-sale systems and guest service technology* Provides summaries and discussion questions at the end of each chapter* Features a quick-reference glossary of important termsHospitality Sales: A Marketing Approach introduces students in any undergraduate program to the real world of hospitality sales and gives them the solid grounding they will need to embark on a successful career in hospitality sales.

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The Motel in America (The Road and American Culture) Review

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(More customer reviews)Upon completion of this book, the reader will have a complete history of the growth of today's hotel industry from the days of tourist camps, through motor courts, motels, and now motor inns. It is well researched, very quick reading, and gives an excellent history of this major form of commerce during the earlier part of the 20th century. The only thing missing might be a pictoral diagram showing the evolution of early chains into today's major lodging chains. I would also suggest a little more detail on the circumstances of some of the chain's that went out of business. Either way, a great piece for anyone interested in travel history and highway evolution.

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In the second volume of the acclaimed "Gas, Food, Lodging" trilogy, authors John Jakle, Keith Sculle, and Jefferson Rogers take an informative, entertaining, and comprehensive look at the history of the motel.From the introduction of roadside tent camps and motor cabins in the 1910s to the wonderfully kitschy motels of the 1950s that line older roads and today's comfortable but anonymous chains that lure drivers off the interstate, Americans and their cars have found places to stay on their travels. Motels were more than just places to sleep, however.They were the places where many Americans saw their first color television, used their first coffee maker, and walked on their first shag carpet.Illustrated with more than 230 photographs, postcards, maps, and drawings, The Motel in America details the development of the motel as a commercial enterprise, its imaginative architectural expressions, and its evolution within the place-product-packaging concept along America's highways. As an integral part of America's landscape and culture, the motel finally receives the in-depth attention it deserves.

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Housekeeping Management Review

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(More customer reviews)This is excellent book for someone who is looking to start a career in HSKP Mgt.no matter if they have any experience or idea of what HSKP is or what it is about. Explanations are brief with lots of good details and straight to the point. I most surely recommend this book to any one who is looking to learn something new or if you are looking to refresh and keep up to date your current knowledge and experties.

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Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operationsincluding housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.

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Revenue Management for the Hospitality Industry Review

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(More customer reviews)Hayes and Miller know their stuff and it shows. Their customer-centric approach to pricing is unique, much needed, and spot-on for today's economy.
I recommend this text to any serious revenue manager or pricing manager in the hospitality industry who wants to avoid falling into the "spiral down" approach to pricing hospitality products and services that too often occurs in a weakened market.
Based on my experiences in lodging and restaurant businesses, Hayes and Miller's approach of maintaining price integrity both in strong and in depressed market environments is much needed to avoid the discounting mania sometimes practiced by revenue managers who are not knowledgeable about the complex relationship between service levels, selling price and perceived value.
This book is a must-buy for anyone interested in knowing more about revenue management!

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This is the first text that has been developed specifically to examine what revenue managers in the hospitality industry must know and do to be successful. Numerous cases and practical examples are used to illustrate revenue management concepts. Chapter ending questions and problems help them perform the calculations and practice the decision-making skills that are used in the field. RM in Action shows how the revenue management principles can be clearly illustrated using real-world examples reported in various news outlets. RM on the Web offers sites listed on the Internet to provide supplemental information about a topic or issue. Revenue managers will then gain hands-on skills to effectively manage their inventories and prices.

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Hotel and Lodging Management: An Introduction, 2nd Edition Review

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(More customer reviews)I work for a hotel/property management software company now and never worked in the hospitality industry other than being a busboy at a Howard Johnson's when I was 16, so I bought this book to give me a better feel for what goes on in the heads of the people using our software. I was disappointed in my choice as soon I opened the package and saw how briefly each topic is covered.
There are plenty of pictures and short biographies of the great hoteliers, which were about the most interesting parts of the book. Many other pictures showed typical workers smiling as they did their jobs, taken right out of the archives from the major hotels. Each chapter also had a summary and review questions section which takes up a good portion of the book. Other than things I had no interest in, such as pages of checklists on the steps to efficiently cleaning a hotel room and sample franchise agreements that used up more valuable pages, there was very little depth to any of it.
It only glanced at the subject of the night audit and accounting functions, which is what I originally bought the book for, and it's coverage of PMS (Property Management Software) systems was limited to remarking that this is one of the biggest changes to happen in the past ten years. I wondered if the author had ever had any exposure to any of the popular PMS packages in use today, or even knew of any since he didn't list or provide references for further study on this subject. With a copyright date of February 2001 I assumed I would get the most up to date coverage but the few pictures and paragraphs of front desk automation were of ancient terminals circa 1985 or so and virtually nothing was mentioned of recent technology changes such as the Internet and online reservation systems now being integrated and handled in-house.
This book is listed as 400 pages but is actually only a little over 300, which was a blessing in a way, since I couldn't wait to get through it and get started on more substantial book on the subject. I'm used to buying computer books with list prices in the range of this book's price tag, and expect to get a comprehensive guide to the subject when I do. I was disappointed with what I got for my money on this purchase though, and couldn't recommend it for anyone who doesn't have to buy it for a course they are taking in school. As a book to keep around just for knowledge, review and reference it is of little value to me.
Joe Buchberger

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Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.
This updated Second Edition presents:New, completely updated chapters on human resources and the sales and marketing departmentsUp-to-date case studies reflecting the latest management trends and issuesProfiles of industry pioneers working at all types of properties, from small motels to five-star hotelsNew sections on yield management, lodging environments, franchise companies, and management organizations
Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.

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Foundations of Lodging Management Review

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(More customer reviews)I manage the front desk at a full service hotel. I wanted one book to help me better understand the managers in the rest of the hotel and how they and their departments function. This is it. It is very detailed in my own area, and really does a nice job of showing how all the parts in a hotel inter-relate. Lots of reference material, web site references and realisitc case studies, and an easy to read writing style. I looked at two other books on the topic of hotel administration and management. This one was by far the most detailed and best. Ninemeier is Professor Emeritus from the Michigan State University Hotel School. Hayes is the former Associate Dean of the Conrad Hilton College of Hotel Administration.

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Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimization, and an updated Front Office Simulation that helps students learn how to manage a hotel's front office and better understand the complexity of the entire property.

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