Hospitality World: An Introduction (Hospitality, Travel & Tourism) Review

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(More customer reviews)Dreadful, goofy and painfully outdated. Although it was published in 1995 or 1996, it reads like it was written in 1966 sometimes. The same four or five concepts are reiterated throughout the text, so there isn't even much basic educational content. The authors' rather obvious political bent gets quite old, quite quickly, as well.
Pick a different textbook.

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Hospitality World! Harold E. Lane and Denise Dupré Take a vacation from textbook doldrums. Travel around the globe for a page-turning perspective of hospitality management. Denise Dupreé. CEO of Dupré LTD, and Harold E. Lane, Professor Emeritus of Boston University, give students a complete tour with their comprehensive new text, Hospitality World! International in scope, this innovative book takes a hands-on approach to the industry. Case scenarios and skill-building exercises give future managers a framework to develop their personal visions. Highlights of the practical, up-to-date approach begin in the first section where the Olympic torch is held high to illuminate the intricacies of tourism management at the 1996 Olympic Games. Then it’s off on a world-wide tour from the perspective of several lodging owners and restaurateurs. Amidst the challenge of the text, Hospitality World! covers the basics—from the history of the industry to current developments. The complex management concepts of human resources, marketing, management information systems, and accounting are made simple. Students use what they learn about lodging and foodservices, entertainment, travel distribution channels, and transportation to solve complex case questions. The final case study investigates the international world of Disney. Ethics and service are also explored, focusing on the issues and trends that managers face today. Hot topics include branding, diversity, ecotourism, strategic alliances, and technology applications. Authors Lane and Dupré offer their fresh and inspired view of the industry, arming readers with the tools to succeed in the fast-paced and exciting Hospitality World!

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Hospitality Sales: A Marketing Approach Review

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(More customer reviews)I have to give this book a thumbs up. Real world examples. There are terms that are used throughout the book that are emphasized, and not relevanet to the real world. I have five years of Hospitality Marketing/CVB experience; I have been out of the business two years and this is an excellent refresher course.

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What It Takes to be a Leader in Hospitality Sales-Principles and Techniques for Success What's the key to success in today's competitive hospitality industry? Sales-the art and science of telling potential customers that you have the product they need, when they need it, and where, at a price that's right for them. Hospitality Sales: A Marketing Approach provides in-depth instruction based on the strategies of leading hospitality organizations. This comprehensive book introduces crucial sales and marketing concepts and describes how they apply to hospitality businesses and customers. An unparalleled teaching resource, this book:* Presents selling as the vital link between marketing and operations* Explains concepts and practices with clear, real-world examples* Explores sales management technology, from office automation and yield management technology to point-of-sale systems and guest service technology* Provides summaries and discussion questions at the end of each chapter* Features a quick-reference glossary of important termsHospitality Sales: A Marketing Approach introduces students in any undergraduate program to the real world of hospitality sales and gives them the solid grounding they will need to embark on a successful career in hospitality sales.

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Housekeeping Management Review

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(More customer reviews)This is excellent book for someone who is looking to start a career in HSKP Mgt.no matter if they have any experience or idea of what HSKP is or what it is about. Explanations are brief with lots of good details and straight to the point. I most surely recommend this book to any one who is looking to learn something new or if you are looking to refresh and keep up to date your current knowledge and experties.

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Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operationsincluding housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.

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Hotel and Motel Sales, Marketing and Promotion: Strategies To Impact Revenue and Increase Occupancy Review

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(More customer reviews)I am the guest services/front office manager for the Holiday Inn in Athens, Ga. I was interested when I purchased this book in obtaining information to increase our sales and develop our group and transient markets. I also hoped to in our customer service levels to meet to standards of an increasingly demanding market. This book gave me a tremendous amount of information that allowed me, not only to meet, but exceed my goals concerning market growth, an understanding of customer requirements in an increasing demanding market. The book was very well written and organized in a very easy to understand style, for someone with only limited knowledge of the terms used in the hotel industry. I am very pleased with my purchase of this material and would recommend this material to anyone in the hotel industry that desires success in the field.

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INCREASE OCCUPANCY, AVERAGE RATE AND REVENUE!A step by step promotional guide for every lodging property operator.Dramatically increase your revenue by applying the principles of this book.Today's rapidly changing tourist environment is creating many exciting opportunities for the small lodging property operator.However, many of these operators are finding it difficult to choose appropriate marketing strategies they can afford, at the same time impacting their bottom line.Hotel & Motel Sales, Marketing & Promotion wades through the complexities of filling guest rooms and helps to set any lodging property on the path to effective sales and marketing.Joe Wolosz demonstrates key factors that will focus your hotel or motel on higher profits.

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Hotel and Lodging Management: An Introduction, 2nd Edition Review

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(More customer reviews)I work for a hotel/property management software company now and never worked in the hospitality industry other than being a busboy at a Howard Johnson's when I was 16, so I bought this book to give me a better feel for what goes on in the heads of the people using our software. I was disappointed in my choice as soon I opened the package and saw how briefly each topic is covered.
There are plenty of pictures and short biographies of the great hoteliers, which were about the most interesting parts of the book. Many other pictures showed typical workers smiling as they did their jobs, taken right out of the archives from the major hotels. Each chapter also had a summary and review questions section which takes up a good portion of the book. Other than things I had no interest in, such as pages of checklists on the steps to efficiently cleaning a hotel room and sample franchise agreements that used up more valuable pages, there was very little depth to any of it.
It only glanced at the subject of the night audit and accounting functions, which is what I originally bought the book for, and it's coverage of PMS (Property Management Software) systems was limited to remarking that this is one of the biggest changes to happen in the past ten years. I wondered if the author had ever had any exposure to any of the popular PMS packages in use today, or even knew of any since he didn't list or provide references for further study on this subject. With a copyright date of February 2001 I assumed I would get the most up to date coverage but the few pictures and paragraphs of front desk automation were of ancient terminals circa 1985 or so and virtually nothing was mentioned of recent technology changes such as the Internet and online reservation systems now being integrated and handled in-house.
This book is listed as 400 pages but is actually only a little over 300, which was a blessing in a way, since I couldn't wait to get through it and get started on more substantial book on the subject. I'm used to buying computer books with list prices in the range of this book's price tag, and expect to get a comprehensive guide to the subject when I do. I was disappointed with what I got for my money on this purchase though, and couldn't recommend it for anyone who doesn't have to buy it for a course they are taking in school. As a book to keep around just for knowledge, review and reference it is of little value to me.
Joe Buchberger

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Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.
This updated Second Edition presents:New, completely updated chapters on human resources and the sales and marketing departmentsUp-to-date case studies reflecting the latest management trends and issuesProfiles of industry pioneers working at all types of properties, from small motels to five-star hotelsNew sections on yield management, lodging environments, franchise companies, and management organizations
Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.

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Foundations of Lodging Management Review

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(More customer reviews)I manage the front desk at a full service hotel. I wanted one book to help me better understand the managers in the rest of the hotel and how they and their departments function. This is it. It is very detailed in my own area, and really does a nice job of showing how all the parts in a hotel inter-relate. Lots of reference material, web site references and realisitc case studies, and an easy to read writing style. I looked at two other books on the topic of hotel administration and management. This one was by far the most detailed and best. Ninemeier is Professor Emeritus from the Michigan State University Hotel School. Hayes is the former Associate Dean of the Conrad Hilton College of Hotel Administration.

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Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimization, and an updated Front Office Simulation that helps students learn how to manage a hotel's front office and better understand the complexity of the entire property.

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