Hospitality 2010: The Future of Hospitality and Travel Review

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(More customer reviews)There are many different kinds of books about future trends. Some talk about the future as some radical break from the present. These usually become dated quickly as the future ends up being a lot more like the present than the prediction. Think about the 1960s predictions of flying cars or world wide collapse by the 1980s. We are still driving internal combustion cars on highways and while there are terrible tragedies such as Rwanda, Ethiopia, and the Sudan, most people in the world are living better lives than their ancestors.
Other books on predictions look carefully at the present and what trends seem to be emerging. They then look at what factors might prefer one trend over the other and then make their predictions. Their predictions tend to be more near term than the books on vast and radical change. This book is of this kind.
The book consists of nine easy to read and informative chapters in two parts and five very helpful appendices as well as an index. The first part sets up the context for hospitality and is called "Common Concerns for the Hospitality Industry". The second part goes through the industry sector by sector and is sensibly called "Sector Forecasts".
The first chapter sets the stage by looking at the present situation in the world (the book looks at the global trends in hospitality). The reader gets a number of lists of countries on various trends in political stability, internal population, environment, education, crime, and more. The second chapter explains why these factors look positive for the future take off in hospitality. The authors see a coming strong world wide economic recovery with hospitality being one of the fastest growing sectors. They also see the growing use of Internet as a support for the growth of travel rather than people staying at home and communicating over the web instead. They believe the greater opportunities for global commerce through the Web will require more skilled workers who will have to be outsourced around the globe and will require travel to support more global operations.
Chapter three provides the reader with trends in security and business considerations in the age of terror. Security issues for persons and data will continue to grow. Most of their information is sound and practical. However, they saw oil staying stable at $25-$28 per barrel and prices above that as unsustainable. Oops.
Chapter four begins the sector forecasts. Chapter four talks about the expansion of tourism and chapter five is about business travel - MICE (meetings, incentives, conventions, and exhibitions. Chapter six discusses the huge growth in the cruise industry while chapter seven discusses the troubled times ahead for the airlines. Chapter eight is of most interest to me because my company sells pre-screening assessment services in the hospitality industry and primarily to restaurants (yes, email me!). The news is pretty good for restaurants if you are going big or staying small. They see the mid-sized chains getting squeezed out. We shall see. The last chapter takes a brief look at decades to come.
Appendix A is an excellent look at 52 trends shaping the future. This deserves close reading and some time thinking about what they authors have to offer here. Appendix B provides some criteria you can use to evaluate national stability in any market you are thinking of. Appendix C lists Hospitality Associations and Publications with contact info - very valuable. And Appendix D lists college programs in hospitality with websites. Also useful.
These books never get the future right. They aren't really supposed to. What they are for is to help you see the present a little more clearly and maybe a present wave you can hop on to ride for awhile and to avoid getting swamped by another wave you didn't see.

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This book explores “change” in the world, and assists hospitality and tourism leaders with forecasting these changes. The book looks at the current state of the industry and makes educated predictions as to the future of the lodging, cruise, restaurant, technology, and travel industries. Material features future forecasts, terrorism alerts to hospitality and tourism, trends for industry, the troubled airline industry, the cruise industry, and an annotated bibliography. For lodging, cruise, travel and restaurant industry executives.

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Strategic Management in the Hospitality Industry, 2nd Edition Review

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(More customer reviews)This book is related to the hospitality Business in which managers nowadays need thiese type of books to enhance their learning in the aspec of of the hospitality industry. It helps managers oversee problems which they will be encountering on a day to day basis. Perhaps others may say their experience is a good thing and it's enough for them but for me this book will really help you a lot to plan for the future using strategic skills in the the level of management. si i believe that this book is a great help for the industry..

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This is the only strategic management book to focus specifically on the hospitality industry. Through critical analysis of quantitative data, this book clearly shows how to identify internal strengths and weaknesses in an organization. The authors examine the effects of structure, leadership, and culture on management decision-making.

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The Spirit to Serve Marriott's Way Review

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(More customer reviews)I stayed at a Marriott in Denver last week and found a copy of this book in the nightstand. I expected it to be hogwash and instead found it to be the most useful business book I've ever read. It is a quick read (about 150 pages, not the 240 mentioned in the Amazon catalog). It is entertaining without being self-indulgent and informative without being preachy. The anecdotes revealed an appropriate level of introspection (my one quibble is that Mr. Marriott claims that his family and faith come before business and yet also describes himself as a workaholic). I'm not in the hospitality industry and yet I found dozens of parallels to my own business (computer software and book publishing). Most interesting were the frank assessments of Marriott's business mistakes. He truly used them as an opportunity to learn. The book is chock full of excellent and thought-provoking strategies and totally devoid of the cheesy buzzwords so prevalent in, say, the latest Tom Peters books. Although I have no association with Marriott, the book will cause me to examine the entire service industry in a new light.

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In the bestselling tradition of The HP Way, The Spirit to Serve describes how one of the most successful hoteliers of the twentieth century built Marriott International from a respectable $50-million-a-year enterprise into the mammoth $9-billion multinational giant of today.Told in the words of J. W. Marriott, Jr., The Spirit to Serve distills years of hard-earned wisdom and experience into twelve timeless lessons that managers at any level can implement in their own business lives.

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Accounting for Hospitality Industry Review

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(More customer reviews)This book is pricey and comes up on top of the stack when you search in Google or Amazon.
This book basically explains Accounting in general but there is nothing specific to Hospitality industry. For example what type of accounting information is maintained in a Property (Hotel) and what type of accounting information is maintained in back office ERP etc.
I'm still searching for a better book.

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This book provides readers with a balanced mix of accounting theory and practice, tailored to the special needs of the hospitality service industries. It gives attention to the unique accounting and operating characteristics that are of major concern to managers in the hospitality industry in the new millennium.In simple, straightforward language, this book helps managers in the hospitality industry acquire a basic understanding of how financial statements are used and manage a firm more efficiently. Current coverage of emerging issues and techniques are covered.For hospitality managers.

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Introduction to Management in the Hospitality Industry Review

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(More customer reviews)Ok I know that this sounds bad. But this book is really detailed. Which is good. The bad part is most of the detail is information repeated over and over. If they would just say what they need to say one time the book would not be so expensive and thick. I know that they could get rid of at least 100 pages because of all the repeated items in the book.

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Introduction to Management in the Hospitality Industry, Eighth Edition is the updated edition of the classic introductory textbook for those studying the subject.* Accompanied by NRAEF student workbook for use in its ProMgmt. certificate program* Offers a comprehensive treatment of the entire hospitality industry, thoroughly updated to reflect the latest trends in the hospitality, foodservice, and travel/tourism industries* Provides learning objectives, summaries, review questions, and key terms concepts.* Presents real-world case histories

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Start Your Own Bed & Breakfast (Start Your Own Bed & Breakfast) Review

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(More customer reviews)[reposted from a comment]
Apparently, the product description does this book a disservice. The authors recognize that most folks who dream of opening a B&B don't realize how much work it's going to be, which is why they remind the reader of this on **nearly every page.** There are fairly detailed worksheets for nearly every aspect of the business, outlining all the little things a B&B owner needs to think about. The realities of what running a B&B would entail comprise the majority of the book.
Most of all, the authors recommend not jumping straight in, but apprenticing oneself to an existing B&B for a few months to a year, to learn the business and see if you've got the temperament for it.
My only problem with this book is that the authors consistently refer back to the basic Entrepreneur Press How to Start a Business manual, rather than go into detail about some of processes not specific to running a B&B. I know they did it to keep this book shorter, but it felt like they were pushing you to buy that other book, where they could have made this one richer instead. If it weren't for this, I'd have given this book 5 stars.
For all the effervescently sunny and (a bit) cheesy tone, it's actually a very practical and helpful manual. I got this first edition from my public library (to see if it's worth buying), and now I'm waiting for the second edition to arrive so I can compare the two.

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Have Your Coffee Cake and Earnings, Too!

Do you dream of escaping the rat race by becoming the proprietor of your own bed and breakfast inn? The lure of leaving the 9-to-5 grind behind to live, work and play in a beautiful home nestled in a resort or small town is a powerful one. When you can spend your days puttering about in the kitchen or garden, meeting new people, entertaining guests in a lavish and enviable setting, and collect an income while you're at it, who wouldn't leap at the chance?

This guide, based on the experience of scores of successful B&B operators, will tell you everything you need to know to make that dream a reality. We've interviewed lots of people out there on the front lines of the industry-all around the country- to learn the nitty-gritty, hands-on tasks, tips and tricks to successful B&B innkeeping. We reveal valuable secrets:

Finding the right location
Buying property
Licensing
Setting pricing policies
Promoting the business
Hiring good people

We've also packed out pages with helpful tips so that you can get up and running on your new B&B as quickly as possible.

Whether you have a spare bedroom or are looking for a small inn, this guide can help you earn a comfortable income by welcoming a steady stream of new friends into your home. You can bask in the warmth of your guest's praises and the rewards of hard work well done. You'll earn a living doing something you love- and that's priceless.

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Hospitality World: An Introduction (Hospitality, Travel & Tourism) Review

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(More customer reviews)Dreadful, goofy and painfully outdated. Although it was published in 1995 or 1996, it reads like it was written in 1966 sometimes. The same four or five concepts are reiterated throughout the text, so there isn't even much basic educational content. The authors' rather obvious political bent gets quite old, quite quickly, as well.
Pick a different textbook.

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Hospitality World! Harold E. Lane and Denise Dupré Take a vacation from textbook doldrums. Travel around the globe for a page-turning perspective of hospitality management. Denise Dupreé. CEO of Dupré LTD, and Harold E. Lane, Professor Emeritus of Boston University, give students a complete tour with their comprehensive new text, Hospitality World! International in scope, this innovative book takes a hands-on approach to the industry. Case scenarios and skill-building exercises give future managers a framework to develop their personal visions. Highlights of the practical, up-to-date approach begin in the first section where the Olympic torch is held high to illuminate the intricacies of tourism management at the 1996 Olympic Games. Then it’s off on a world-wide tour from the perspective of several lodging owners and restaurateurs. Amidst the challenge of the text, Hospitality World! covers the basics—from the history of the industry to current developments. The complex management concepts of human resources, marketing, management information systems, and accounting are made simple. Students use what they learn about lodging and foodservices, entertainment, travel distribution channels, and transportation to solve complex case questions. The final case study investigates the international world of Disney. Ethics and service are also explored, focusing on the issues and trends that managers face today. Hot topics include branding, diversity, ecotourism, strategic alliances, and technology applications. Authors Lane and Dupré offer their fresh and inspired view of the industry, arming readers with the tools to succeed in the fast-paced and exciting Hospitality World!

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Hospitality Sales: A Marketing Approach Review

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(More customer reviews)I have to give this book a thumbs up. Real world examples. There are terms that are used throughout the book that are emphasized, and not relevanet to the real world. I have five years of Hospitality Marketing/CVB experience; I have been out of the business two years and this is an excellent refresher course.

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What It Takes to be a Leader in Hospitality Sales-Principles and Techniques for Success What's the key to success in today's competitive hospitality industry? Sales-the art and science of telling potential customers that you have the product they need, when they need it, and where, at a price that's right for them. Hospitality Sales: A Marketing Approach provides in-depth instruction based on the strategies of leading hospitality organizations. This comprehensive book introduces crucial sales and marketing concepts and describes how they apply to hospitality businesses and customers. An unparalleled teaching resource, this book:* Presents selling as the vital link between marketing and operations* Explains concepts and practices with clear, real-world examples* Explores sales management technology, from office automation and yield management technology to point-of-sale systems and guest service technology* Provides summaries and discussion questions at the end of each chapter* Features a quick-reference glossary of important termsHospitality Sales: A Marketing Approach introduces students in any undergraduate program to the real world of hospitality sales and gives them the solid grounding they will need to embark on a successful career in hospitality sales.

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The Management of Maintenance and Engineering Systems in the Hospitality Industry (Wiley Service Management Series) Review

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(More customer reviews)i want a overview of each content in 5 lines each of the boo

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This book is an introduction, with a management perspective, to maintenance and engineering for hotel and foodservice managers-in-training.

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Tourism Marketing for Cities and Towns: Using Branding and Events to Attract Tourists Review

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(More customer reviews)This is a good book if you are new to the industry, either as a student or as practitioner. The book covers nearly all relevant subjects. Herein lies the problem. Everything is covered, but there is no real focus or depth.If you need more than the basics, you will have to look elsewhere.
To summarize, if you need a toolkit or a how to do guide, this book is not it. If you need a basic intro level book, then the book will do. Jim Kayalar is a certified management consultant, and has consulted internationally for destination marketing companies, resorts and hotels. His corporate web site can be found at http://www.biztuneup.biz

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Opening and Operating a Bed & Breakfast in the 21st Century: Your Step-By-Step Guide to Inn Keeping Success with Professional Online Marketing Strategies Review

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(More customer reviews)I am thirlled with this new book. Competing titles do cover the basic steps to opening a B&B, but this book takes you way beyond the basic business details and then gives the information you need to understand how to market an inn on the Internet. This is HUGE! This new book is a comprehensive guide for anyone wanting to get "heads-in-the-beds" at a new inn or an exisiting one. I love the secton on increasing Web site traffic and how optimize your Web site from a marketing perspective -- something lacking in the other titles on this hospitality subject.
PROS:
*All the business basics are there in the first few chapters.
*Experienced innkeepers have added tips and hints for success.
*The Internet is explained in great detail, as it relates to innkeeping.
*The marketing on the Internet guidelines are well explained.

CON:
*The author just begins to explain blogging, I'd like to see more on this topic.

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Expanded and Revised Second Edition of a must have guidebook to success in the Bed and Breakfast Industry in the 21st Century. Great for aspiring, new or experienced innkeepers. This book covers innkeeping basics, but addresses the Internet topics in detail and helps the reader understand the steps necessary to successfully market a B&B on the Internet.

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Hotel Design, Planning, and Development, New Edition Review

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(More customer reviews)WOW! I have a copy of the 1980s version of Rutes and Penner--this is a totally new edition, all new photography, etc.--and consider it the 'Bible' for hotel design. But the new edition is twice as big and full of current examples and information. It has 32 pages of gorgeous color photos of great hotels and resorts from around the world. The text is in three main sections: Hotel Types (downtown, resorts, conference centers, luxury hotels, casino hotels, etc.); Design Guide (planning and design information for all areas of the hotel); and Development Guide (feasibility, programming, future trends). In addition, there are lots of appendices and sidebars from such people as Ian Schrager, I.M. Pei, Robert Stern, and John Portman. I've looked at other hotel design books in the stores and there isn't anything that is so complete or current. There are other books on boutique hotels, with lots of pictures, but nothing with this global coverage of all types of lodging properties. With well over 400 pages, this book will be the new Bible for hotel design. I can't imagine a better choice for anyone involved with the hotel development, architecture, or interior design.

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A new edition of the "bible" for design, planning, and development in the hospitality industry. As its predecessor has done for the last fifteen years, this book will serve as the "go-to" guide for architects, planners, and developers involved in hotel projects. It offers an overview of the industry; in-depth analysis of emerging trends; the latest how-to; and essential design, planning, and development criteria. 250 illustrations. The previous edition was published under the title Hotel Planning and Design.

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Hospitality Law: Managing Legal Issues in the Hospitality Industry Review

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(More customer reviews)As President & CEO of the Texas Hotel and Motel Association, I have known Stephen Barth as a revered professor of hospitality law at the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management, as a tremendously popular seminar leader, and now, I am pleased to say, as an outstanding author.
His book, Hospitality Law, provides an up-to-date information source that can teach practicing hospitality managers and students how to avoid and minimize legal difficulties they might otherwise face in the running of lodging properties. The book is well written, easy to follow, and best of all, gives examples from the actual operations of lodging and restaurant establishments. Especially strong are the sections on contract law, safety and security, and employment issues.
I would highly recommend this book to anyone who wants to understand the legal issues that arise in the everyday decisions that a lodging property professional must make.

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Hospitality Law, Third Edition provides the legal understanding that ensures both the safety of guests and the success of the hospitality operation. This practical resource gives you a common sense approach grounded in essential principles rather than an encyclopedic knowledge of the law. Vivid scenarios and real-life case studies show these principles in action in recognizable hospitality settings. With comprehensive coverage ranging from foodservice to employee contracts, insurance to international terrorism, this Third Edition features new and revised content reflecting the latest factors at work in today's hospitality industry.

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Revenue Management for the Hospitality Industry Review

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(More customer reviews)Hayes and Miller know their stuff and it shows. Their customer-centric approach to pricing is unique, much needed, and spot-on for today's economy.
I recommend this text to any serious revenue manager or pricing manager in the hospitality industry who wants to avoid falling into the "spiral down" approach to pricing hospitality products and services that too often occurs in a weakened market.
Based on my experiences in lodging and restaurant businesses, Hayes and Miller's approach of maintaining price integrity both in strong and in depressed market environments is much needed to avoid the discounting mania sometimes practiced by revenue managers who are not knowledgeable about the complex relationship between service levels, selling price and perceived value.
This book is a must-buy for anyone interested in knowing more about revenue management!

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This is the first text that has been developed specifically to examine what revenue managers in the hospitality industry must know and do to be successful. Numerous cases and practical examples are used to illustrate revenue management concepts. Chapter ending questions and problems help them perform the calculations and practice the decision-making skills that are used in the field. RM in Action shows how the revenue management principles can be clearly illustrated using real-world examples reported in various news outlets. RM on the Web offers sites listed on the Internet to provide supplemental information about a topic or issue. Revenue managers will then gain hands-on skills to effectively manage their inventories and prices.

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Hotel Management and Operations Review

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(More customer reviews)My review is based on having used Dr. Rutherford's book the past consecutive 7 semesters (incl summer) at Hawaii Pacific University's Travel Industry Management program.
The compilation of articles is ideal for us because chapters are short, but comprehensive and interesting enough to retain student attention. 95% of my students are foreigners, and my average class size is 30 students from at least a dozen countries.
Chapters have numerous references, and all the chapters have challenging case studies except Finance.
This particular construction lends itself to a variety of delivery techniques, as stated in the Preface.
My wish list for the 3rd edition would include: an instructor's manual or workbook, a testbank of questions, e-book version, reducing the content on Marketing (almost double the amount of information in other chapters), and adding a section on Information Technology.
Students, educators, and hospitality professionals will enjoy a favorable ROI on this purchase.

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Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It” and "Day in the Life” commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.

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Hotel and Motel Sales, Marketing and Promotion: Strategies To Impact Revenue and Increase Occupancy Review

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(More customer reviews)I am the guest services/front office manager for the Holiday Inn in Athens, Ga. I was interested when I purchased this book in obtaining information to increase our sales and develop our group and transient markets. I also hoped to in our customer service levels to meet to standards of an increasingly demanding market. This book gave me a tremendous amount of information that allowed me, not only to meet, but exceed my goals concerning market growth, an understanding of customer requirements in an increasing demanding market. The book was very well written and organized in a very easy to understand style, for someone with only limited knowledge of the terms used in the hotel industry. I am very pleased with my purchase of this material and would recommend this material to anyone in the hotel industry that desires success in the field.

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INCREASE OCCUPANCY, AVERAGE RATE AND REVENUE!A step by step promotional guide for every lodging property operator.Dramatically increase your revenue by applying the principles of this book.Today's rapidly changing tourist environment is creating many exciting opportunities for the small lodging property operator.However, many of these operators are finding it difficult to choose appropriate marketing strategies they can afford, at the same time impacting their bottom line.Hotel & Motel Sales, Marketing & Promotion wades through the complexities of filling guest rooms and helps to set any lodging property on the path to effective sales and marketing.Joe Wolosz demonstrates key factors that will focus your hotel or motel on higher profits.

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Uniform System of Accounts for the Lodging Industry Review

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(More customer reviews)this is a great tool for any new hotelier to have. very informative!

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